AMHosting Support

Premium Email Upgrade Success.

support@amhosting.com — Sat, 06 Sep 2008 06:07:30 GMT

The Premium Email upgrade was a success. You will see new features, including the ability to edit your time zone (not in the previous releases). Please report any Premium email issues to travis at amhosting dot com.

Thanks!

Upgrading Premium Mail to Version 10

support@amhosting.com — Sat, 06 Sep 2008 05:12:04 GMT

AMHosting is doing an upgrade to the Premium Email Server tonight, at 10:15 pm. This upgrade includes many new enhancements and bug fixes. The downtime should be minimal, but if you have any problems, please email travis at amhosting dot com.

Going Live with another high bandwidth circuit tonight @ 8pm PST

support@amhosting.com — Thu, 24 Jul 2008 17:47:38 GMT

We are finishing the install with another high bandwidth circuit tonight @ 8pm PST. Although we don't anticipate any long network down time, we may be doing some failover testing's to make sure our BGP configurations are doing what we want/expect, which may make us appear to be down for 30 second intervals. Being that we are multi-homed with several different providers, this additional bandwidth will make your response times even better. We will be peering direct with Level3 on this circuit.

Charter Customer(s) in California may be experiencing connectivity problems

support@amhosting.com — Thu, 17 Jul 2008 16:07:09 GMT

We have confirmed a report from one Charter customer in the California area is having problems connecting to our network. We are aware of the issue, and our service providers are working diligently to resolve this. We are sorry for any inconvenience this may have caused. Although we are not responsible for this, we want you to know that we are applying as much pressure as we can to get this problem resolved. If you are experiencing the same issue, please let us know immediately. 775-331-3319.

Major Power Outage in Reno

support@amhosting.com — Wed, 04 Jun 2008 18:29:35 GMT

Well, for the first time in our history we got to use our generators. We have been very lucky for 10 years, but it was bound to happen. This morning (6/4/08), Reno Nevada was hit by a major power outage. Our systems flipped over to our generator and worked like a charm, but our network room for some reason did not. We were able to resolve that problem by pulling power from our DataCenter to our Network Room. During that time, our network appeared offline although the servers were all up and running.

We apologize if this outage caused you any troubles. We are working on a plan to prevent this from happening again (well, our part - we cant help the power company).

As of this posting, power has been restored, and we will be flipping back to standard power in the next few minutes.

When the #$^! Hits the fan

support@amhosting.com — Fri, 23 May 2008 16:32:42 GMT

On Monday (5/19/08) around 10pm we had a catastrophic hardware failure on a brand new server - superman. Many of you are already aware of that fact. This was the kind of anomaly that drives IT people crazy. The server kept coming up and operating then dying.

Our team worked on it for hours attempting everything, anticipating that a resolution was minutes away. In hindsight a cutover to a back up server might have been a more appropriate way to respond to the crisis, however the reports and indications from our engineers suggested the server could be restored to health quickly.

Many of our valued customers experienced an outage that was longer than anyone expected and we regret and apologize for this. Be assured we are asking the tough questions and conducting a root cause analysis to prevent something like this from happening again.

Everyone knows that equipment breaks and issues come up and we are working to make sure when they do arise the response time is immediate and our information flow to customers is quick and timely.

Please email me directly henry@amhosting.com with your comments on how we can improve.

Henry Valentino III - Owner

The power of Gig-E networks

support@amhosting.com — Fri, 23 May 2008 16:23:26 GMT

We are doing some major upgrades on our network this next week. We have one of our two new providers installed and ready to go. We just have to configure our routers to start using them. One of our new connection is a connection that can burst to gig speeds. Yes.. that's right.. 1000 Megabits per second. Our other provider should be installed at the end of next week.

The network switchover will be transparent to you with the exception of some serious fast speeds. We may have one of our networks online by the weekend, or early next week.

Superman maybe our most powerful superhero yet

support@amhosting.com — Fri, 23 May 2008 16:17:41 GMT

As some of you know, we had some major problems with Superman earlier this week. Well, we expect that those will not be back. We just spent a ton of cash on some new server hardware... some of the nicest ones (Intel Server Board, Xeon Quad Processors, ECC Ram, the works). We also have bought new hardware that is identical for cpanel2. We have one set that is a spare, so if we ever have a failure, we have backup components for these super powerful servers.

We do apologize for that down time. We dont expect it to happen again.. especially with that server.